What happens after accepting the quote?
Firstly, congratulations! You have just made the right move to keep your office cleaning standard high at all times also from now on you have said farewells to all your cleaning headaches!
After accepting the quote, our service manager will email you to discuss a starting date for the contract. Once the cleaning started, our team will follow up with you regularly to check if you are satisfied with the cleaning result or if there is anything that needs to be improved and we will get right on to it.
Do I get the same cleaners every time?
Yes, the same cleaning teams will be cleaning your office every time. We will notify you if there is a change on the cleaning teams. for example, when the current team is resigning or moved away etc. and the new team will be closely supervised before they can work on themselves.
Can I ask for a different cleaner?
Of course, when you feel the current cleaning team isn’t providing the service standard that you require, you can contact our admin team to ask for a new team to take over. The process usually will take about 1-2 weeks.
What’s the payment terms
Our standard payment terms are:
NET 30 Days for monthly invoices.
Net 14 Days for weekly invoices.
Do I need to provide feedback?
Your feedbacks are greatly appreciated, but you are no obligated to provide any feedbacks. However, our service team will be in touch with you regularly to check if you are satisfied with the current cleaner and service. If you wish not to be disturbed at all times, please email our admin team and let us know.